Fix: photoshop has encountered a problem with the display driver

Users encounter the error message ‘Photosiêu thị has encountered a problem with the display driver’ when the application fails to lớn connect & utilize the graphics hardware properly. All the enhancements who make use of graphics are temporarily suspended. Since Photocửa hàng relies heavily on graphics rendering, this error message makes it almost unusable.

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Photosiêu thị has encountered a problem with the display driver

Adobe has acknowledged this error & even released an official documentation on the trang web describing the causes. The troubleshooting offered by Adobe isn’t helpful và leaves the user at a state of confusion on what khổng lồ vì. This error message may seem intimidating but can be fixed using the workarounds listed below.

What causes the error ‘Photoshop has encountered a problem with the display driver’?

This error message only occurs when Photocửa hàng is unable lớn access your graphics resources for its operations. The reasons why it is unable khổng lồ access can vary computer lớn computer. Some of the causes are:

There is a conflict with your onboard and dedicated graphics installed on your computer.The graphics sniffer program of Adobe Photoshop is not working properly and fails khổng lồ retrieve sầu details of the graphics hardware installed.The application is not installed in your system directory which may cause issues in permissions in accessing the graphics resources.There is a problem with your graphics drivers. If the drivers are not working properly, no application will be able to lớn use the resource.

Before we start with the workarounds, make sure that you are logged in as an administrator on your computer & have an open mạng internet access.

Solution 1: Disabling ‘sniffer.exe’

The executable ‘sniffer.exe’ is an application which detects the graphics modules installed on your computer. It detects your graphics resource và passes the information on khổng lồ the application so the resource can be utilized. The sniffer can sometimes go inkhổng lồ an error state which might cause Photosiêu thị not khổng lồ detect any hardware. We can try moving/rename it & see if this fixes the problem at h&.

Navigate to lớn the directory where Photosiêu thị is installed. The default directory is:

C:Program FilesAdobeAdobe Photoshop CC 2015.Once in the directory, search for the executable ‘sniffer_gpu.exe’. Cut it và paste it lớn some other location (such as the desktop).Relocating Photoshop’s GPU snifferNow restart your computer và try accessing Photosiêu thị. Chechồng if the error is resolved.

Solution 2: Disabling onboard graphics (if dedicated graphics installed)

Another workaround which was reported by users was disabling onboard graphics if dedicated graphics (such as AMD or NVIDIA) are installed on your computer. It seems that Photocửa hàng has issues when two graphics options are available và it fails to make a choice which one to lớn use for its rendering và operations. Before following the steps, you should verify that your third-các buổi tiệc nhỏ graphics thẻ is functioning properly.

Press Windows + R, type “devmgmt.msc” in the dialogue box và press Enter.Once in the Device Manager, navigate lớn the entry “Display adapters”, right-cliông chồng on the onboard graphics và select Disable device.Disabling onboard graphics – Device ManagerNow try accessing Photoshop and check if the error message is resolved.

See more: Những Câu Chửi Người Nhiều Chuyện, Những Câu Nói Về Người Nhiều Chuyện

Solution 3: Changing directory of Adobe Photoshop

Another hiccup which Photoshop faces are the permissions if it is installed on another directory. Whenever an application is installed in program files (the driver where the OS is installed), it gains all the basic permissions automatically. If your Photoshop is in another directory, we can try changing its directory & see if this fixes the issue. If simply changing the directory doesn’t work, you might need khổng lồ reinstall the application to lớn the targeted directory.

Press Windows + E to launch Windows Explorer. Once in the explorer, navigate lớn the directory where you installed Photoshop. Right-cliông chồng on the folder và select Copy.Relocating Adobe PhotoshopNow navigate khổng lồ the driver where your OS is installed (by mặc định, it is Local Disk C), & open your Program files. Paste the application there.Relocating to lớn System driveNow navigate inside Photoshop’s thư mục & launch the executable. Cheông xã if the issue is resolved.

Solution 4: Updating Graphic Drivers

If your graphics drivers are not working or installed properly, Photoshop will not be able to use the graphics resources. Drivers are the main modules which enable interaction between the hardware & software & if they are corrupt/outdated, the resources might not be accessed. We can try updating your graphic drivers & see if this fixes the issue at hand.

Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.Exp& the category of ‘Display adapters’ & select the graphics thẻ. Now there are two options. Either you can tìm kiếm online for the latest/older driver available for your hardware from the manufacturer’s website such as NVIDIA etc. (và install manually) or you can let Windows install the lathử nghiệm version itself (tìm kiếm for updates automatically).Here we will just look at how to update automatically. Right-cliông chồng on your graphics hardware và select Update driver.Updating graphics hardware – Device managerNow select the first option “Search automatically for driver software”. Now your computer will connect to Windows Update modules và install the drivers available.
Updating driver automatically – Device managerAfter installing, restart your computer & kiểm tra if this resolved the error message.
By Kevin ArrowsFebruary 17, 2020
3 minutes read

Kevin ArrowsNetwork Engineer (LAN/WAN) |
Kevin is a dynamic và self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation & administration. Superior record of delivering simultaneous large-scale mission critical projects on time & under budget.

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Fix: Photoshop has encountered a problem with the display driver

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